100% Safe Shopping Guarante
Our products are unique handcrafts. Artisans take time and care in their efforts to create these crafts. All Moorish Treasures items are in stock in our warehouse, unless otherwise noted in this site. We will ship in-stock merchandise immediately. If you choose to backorder additional quantities during check out, you will be charged the entire order amount. The available products will be sent to you immediately and the back order remainder will be shipped as soon as we receive it in our warehouse. Since delivery times for back orders are different depending on the product, please contact us for more information.
** Shipping Charges / Exchanges / Returns **
Shipping Charges Your shipping charges are determined by the weight and size of your items. Shipping is mentioned with the product details. For larger and heavier items, the shipping averages approximately 15% of the cost per order. Exchanges
If you are exchanging merchandise, you are responsible for the cost of returning it to us. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of additional items and shipping charges.
If your item has been damaged during shipping, we will make every effort to replace it. Items may be returned for refund only if request is made within 7 days of reception and before sending the item back. Please be aware that due to the handcrafted nature of our products, many are limited in quantity and availability. If for this reason we cannot replace the item you originally ordered, we will assist you by suggesting similar products or crediting your credit card account the full price of the item. Contact made after 7 days, but no more than 15 days, will result in a store credit in lieu of a refund. No returns will be honored if refund request is made after 15 days of reception. Please note that we do not absorb shipping costs if you are exchanging or returning an item unless it was damaged, defective, or the incorrect item. Disclaimer: Due to the hand-made nature of the products shown, some items may vary in color and size from the depicted image. Please note that these variations are not considered a defect. Moorish Treasures ships to most countries worldwide. If you would like an estimate of your shipping charge, please contact us before placing your order. International orders cannot be shipped express. Duty and taxes are the responsibility of the recipient.